Friction Cartography
From session replay to a stakeholder atlas. Live audits, weekly critique, and a capstone briefing with an ops reviewer in the room.
Programs
Four ways into the same craft.
All teaching is in English. The flagship has a full syllabus on its own page. Shorter labs are scheduled by enquiry and do not keep a public calendar on this site.
Session Reading Intensive
A short path for researchers who already instrument funnels and still miss hesitation. Heavy on sampling notes, light on theory slides.
Atlas for Product Leads
Built for people who will not watch every recording themselves. How to read a friction brief, challenge a weak sample, and protect a fix in planning.
Microcopy Friction Lab
Trust and cognitive fractures that live in labels, helper text, and error strings. Legal freeze is treated as a design constraint, not an excuse.